Policy & Procedure
Our policies and procedure have been created to ensure a safe and effective gym environment.
The nitty gritty
Please review the following information so we can grind in the gym and not grind gears.
Glofox App
Rock Solid Fitness of Martha's Vineyard has partnered with Glofox to optimize our member service. Please download the Glofox app to set up your member profile. Glofox will handle billing, class sign-up, waiver completion, and sales of merchandise.
​
We kindly ask that you set up your Glofox profile using the ACH payment which is a direct transfer.
As a small business, we are trying to cut down on credit card processing fees, and appreciate your support.
Billing
Membership will be billed on the 1st of the month.
Memberships will be pro-rated if beginning after the first of the month.
Class Attendance
Pre-registration is required for all classes. This will ensure that we have the proper amount of space, equipment, and staff available.
Unable to make a class you registered for? No problem, we understand life comes up. We require 3-hour advanced notice for canceling a class. This will provide members on the waitlist a chance to attend class with sufficient notice. Failure to cancel registration 3 hours in advance will result in a $15 fee.
Fees
Initiation Fee - One-time onboarding fee - $35
Late Cancel- $15
No Show- $25
Account Freeze &
Cancellation
Freeze
​
Members are permitted to freeze their membership for up to 3 months within a calendar year. Once an online freeze request is made, there is a 7-day processing window. Please note, membership dues are charged on the 1st of the month, so keep in mind our 7-day processing window when making a request.
Member dues will automatically resume being charged once the freeze is over.
​
Please consider donating all or some of your membership fees during your freeze. Charitable gifts help us deliver on our mission and keep our services open. Donated membership fees will be tax deductible and the RSF will provide you with an acknowledgement letter for your donation.
​
​
Cancellation
​
We're sad to see you go, but we appreciate your time with us.
Cancellation requests must be made at least 15 days prior to the month in which it will take effect. For example: For a cancellation to take effect on November 30th, the request must be submitted by November 15th. Cancellations are only processed at the end of each month.
Health & Safety
Dogs
Time to unleash the ruff stuff.
We are so excited to have you and your furry friend join us! While we love dogs, their safety is of the utmost importance to us. We kindly ask that you observe the rules below for the safety of your sweet pet and our current members.
Rules for Dogs and Owners
-
Dogs must be leashed at all times
-
Dogs are not allowed inside the gym. They may remain leashed outside or inside the playpen.
-
Dogs cannot be aggressive to people or other dogs.
-
Owners are responsible for cleaning up after their pooches.
-
Dogs must behave- no howling or barking during class.
-
Dogs must be monitored for jumping, nipping, aggressiveness, etc.
-
Dogs that bite or nip will not be allowed back.
-
Dogs that jump or scratch children will not be allowed back.
-
Dogs must be up to date on vaccinations.
-
Any issues regarding your dog will result in an incident report being filed.
We reserve the right to ask you not to bring your dog at anytime to ensure the safety and respect of our members.
Children
Children are our future! What a wonderful example you are setting by teaching your children about the importance of a healthy and balanced lifestyle. Your child's safety is of utmost importance to us.
​
-
Your child must be within your direct care at all times when they are within our facility. RSF does not provide child care and will not be responsible for your child.
​​
-
Child/children must be in direct contact with their parents/guardians so as not to interfere with the efforts of those working out or warming up.
​​
-
Children will not be permitted to walk through the main room while a workout is in progress.
​​
-
Children are never allowed to be in contact with any RSF equipment.
​​
-
Small, non-mobile children are allowed if secured to car seats or strollers.
​​
-
Please do not allow your child to excessively cry without attempting to intervene or console them. We know it is important to you to get your workout. It is important to us, too. Unfortunately, a crying child can be quite upsetting to others.
​​
-
Parents/Guardians are responsible for the clean-up of all snacks. This is a hygienic concern.
​​
-
Please feel free to bring any toys or comforts of home to make their stay (during your workout) more enjoyable. Please take everything you've brought with you as you leave. They are likely to be discarded at the end of the day.
​​
It would devastate us to see anyone become needlessly injured at RSF. Therefore we must take measures to see this does not happen. We appreciate your patience and compliance with these matters.
Gym Etiquette
Dress for success
-
Wearing the wrong clothing to the gym can actually hurt you, or at least negatively impact your workout. Please dress in proper athletic attire and sneakers.
​​
Be Punctual
-
We are a group fitness-based facility. We ask that you show up to class on time so you don’t interrupt the flow of the class or miss the warm-up. A warm-up also activates and primes the connections between your nerve and muscles, which improves the efficiency of movement.
​​
Respect the equipment
-
Our equipment is well-loved, please be conscientious when moving and using the equipment.
Clean up after yourself.
-
Please wipe down all equipment and return it to its rightful place. Also be mindful to wipe down the floor mats, pull-up bars, and any chalk that you may have used.
Food
Food is not permitted on the workout floor. You may enjoy snacks and shakes in the waiting area. Please dispose of all trash in the designated bins.
Speech
While we are firm believers in our first amendment, we are mindful that not everyone has the same beliefs. We kindly ask that you save your political conversations for outside the gym. We want our members to focus on the quality of their workouts in a comfortable and nonpartisan environment.